Projects

Projects

Support Engineering Dashboard

Built KPI dashboards using Salesforce and custom tooling to monitor support team performance, enabling data-driven prioritization and improved customer experience.

AI Sentiment Analysis Model

Developed and trained an AI model to detect sentiment and emotional cues in customer support tickets, accelerating triage and enhancing response quality.

Automation & Process Improvements

Collaborated with cross-functional teams to identify and automate manual workflows, reducing ticket volume by 20% and improving operational efficiency.

AI Curriculum for Students

Designed and delivered introductory courses on machine learning using TensorFlow and computer vision for theCoderSchool Fremont, fostering early AI literacy.

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For detailed code and notebooks, visit my GitHub repositories.